Shipping and Returns
Payments
We accept :
- Credit card payments by telephone
- Postal Orders
- Sage pay – Card payment process
- Paypal
UK Shipping
Prices quoted are for UK addresses only. We ship to all parts of the UK. If you live on offshore islands, the Highlands or Northern Ireland different rates will apply – please call or email for the cost.
Shipping costs are worked out based on a combination of size, weight and packing costs.
We deliver Monday – Friday. Please call for a quote if you require a Saturday delivery.
We aim to send your order within five working days.
When ordering we need an email address and a mobile telephone number for the carrier to contact you with delivery details.
Special note regarding the Channel Islands: Orders to the channel Islands can only be sent by recorded or registered post, UK VAT regulations require that we have evidence of despatch to the Channel Islands. As such there may be an additional charge to cover the additional postage service costs. VAT will be manually refunded to Channel Islands customers.
Shipping Methods
We use Royal Mail first class delivery for smaller items and Royal Mail standard parcel for customers in Northern Ireland, the Highlands and offshore islands.
Orders are sent by DPD Next Day Service and DPD Two Day for larger items.
DPD will use your email address given to notify you of the tracking number and delivery times. They will not leave your item unsigned but will accept instructions for a safe place for the parcel to be left. This is done at the customer’s own risk.
International Shipping
All postage costs on our site are for UK delivery only. If you would like to order and you live outside the UK please contact us for shipping costs.
Preston Bissett Nursery Returns Policy
We take every possible care to ensure that goods are in perfect condition when despatched. We ask if an item has arrived damaged you notify us within 10 working days. We will exchange the goods as soon as we can. If you receive your goods and you do not like them we ask that you pay for the goods to be sent back to us. We can exchange for another item (if of a greater value we will ask you to pay the difference) or refund the cost of the goods (but not the return or delivery postage costs, just the item amount). We ask that any returns are made to us within 28 days of receipt to receive a full refund.
If you have any questions or queries please call : 01280 848038
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| DELIVERY CHARGES |
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| UK Mainland and Scottish Lowlands |
Next Day 6.95 Standard Parcel |
| excluding Cornwall TR21-25 |
Two day £12.95 Large Parcel |
| Highlands, Islands, Northern Ireland |
Two day standard parcel only £16.95 |
| AB25-56, FK17-99. G83, HS1-9, LA28, IV1-IV63, KW1-99, PA20-99, PH17-99, TR21-25 |
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| Republic of Ireland, Netherlands, Belgium |
Two day £18.95 standard parcel only |
| Luxembourg, France, Germany |
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| Denmark, Austria |
2-3 days £22.95 standard parcel only |
| Czech Republic, Spain, Slovakia, Italy |
3-4 days £26.95 up to 5 kilos |
| Estonia, Finland, Hungary, Portugal |
3-4 days £44.95 |
| Slovenia, Sweden |
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| Please email us for other destinations |
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